We require a minimum of 48 hours notice for all cancellations & rescheduling of appointments.

Failure to do so will result in a loss of deposit or 50% appointment fee — paid before / added to your next appointment.

An appointment no-show will result in a $100 fee — paid before / added to your next appointment.

If there is an emergency or you are unwell please let us know so we can reschedule your appointment.

SMS reminders are automatically sent 3 days before your appointment.

You are able to message this number for 7 days (back & forth) before it regenerates via our online booking system.

You can always reach us via email — info@ellemaison.co

Unfortunately as we do not specialise in short hair cutting — we do not offer short hair cutting services above chin length.

We recommend our favourite short hair specialists at Small Batch Hair for anything shorter.

Due to our location, we are unable to offer designated parking — we recommend the following convent options:

Wilsons Carpark (Hay St)

Coghlan Road (next to Officeworks), Hay St & York St

FREE — 2 hours max

WEEKDAY — 8:00 am to 5:00 pm

SAT — 9:00 am to 1:00 pm

Roberts Road (near the high school)

If you are running late please let us know as soon as possible & we will try to adjust our appointment schedule.

General rule:

If you are more than 15 minutes late we will do as much as we can with the time remaining.

We will always take specific care to discuss your appointment in detail during your consultation, prior to beginning your service.

In the unlikely event you are not feeling 100% happy with your service we gladly offer a complimentary adjustment appointment — to ensure you are feeling & looking your best!

Because of this process we do not offer refunds at Elle Maison.

Products:

All products (including shampoo, conditioner & styling products) MUST be free of proteins, keratin, amino acids & sulphates.

These ingredients will damage the integrity of all extensions.

Sunscreens can turn lighter extensions pink — avoid sunscreens with Avobenzone & Octocrylene.

Extensions aren’t nourished by your scalps natural oils — hydrate with serum / oils, for blonde hair use clear oils to avoid colour changes.

Protect:

To maintain strand integrity — brush knots out of your extensions before wetting / washing.

Wash 1 - 3 times per week — if daily washing is needed, wash only the crown or use dry shampoo.

Do not sleep with wet extensions — dry the scalp & top of the extensions to prevent shedding.

Get your extensions adjusted every 6 - 8 weeks to maintain their look & health.

Swimming:

Avoid Chlorine as it can dry out your hair, not just your extensions.

Use a mask or leave-in conditioner on your mid-lengths & ends when swimming.

Always rinse hair after swimming.

Regular Brushing: Brush your lashes morning & night with your spoolie.

Be Gentle: Do not rub, tug or pull on the extension.

Avoid Mascara: If needed use only lash extension-safe mascara on the tips, not the base.

Regular Cleansing: Gently cleanse lashes every few days to remove oils & dirt.

No Oil-based Products: Use oil-free makeup removers & cleansers around your eyes.

Heat & Steam: Avoid direct heat & steam on lashes.

Refills: Stay on-top of your refill schedule!